Shipping policy

Last updated: 22.10.2025.

1. General Information

We offer worldwide shipping for all our products.

There may be exceptions for some countries.

Shipping times and costs vary depending on the destination country, shipping method, and order size.

Please ensure all delivery information is correct before confirming your order.

We are not responsible for delays caused by incorrect addresses or customs processes.

2. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods (sales, promotions, or holidays), processing may take up to 5 business days.

3. Shipping Methods and Delivery Time

We work with trusted international courier services.

Estimated delivery times:

United States & Canada: 6–12 days

European Union: 6–12 days

United Kingdom: 6–12 days

Rest of the World: 10–25 days

Please note: delivery times are estimates and may vary due to customs clearance, local postal services, or unforeseen circumstances.

4. Shipping Costs

Shipping fees are calculated at checkout based on destination, weight, and delivery method.

We may offer free shipping promotions from time to time — these will be clearly indicated on the website.

5. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Please check your country’s import regulations before placing an order.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

You can use this number to track your shipment on the courier’s website.

7. Lost or Delayed Shipments

If your package does not arrive within the estimated time, please contact us at support@everlo.org.

We will assist in locating your order and filing a claim with the courier if necessary.

Please note that EVERLO is not responsible for delays caused by postal services, customs, or force majeure events (e.g., strikes, natural disasters).

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

Orders returned due to an incorrect or incomplete address may incur additional reshipping fees.

9. Undeliverable Packages

If a shipment is returned to us as undeliverable (e.g., refusal to pay customs fees, incorrect address, or failed delivery attempts), the customer will be responsible for the cost of reshipping or for any applicable restocking fees.

10. Contact Us

For any questions related to shipping, delivery times, or your order status, please contact us at:

Email: support@everlo.org